Location: Bellshill, Scotland - with site visits as required Salary: Competitive Employment Type: Permanent
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Hours: Monday – Friday; 38.5 hours per week

Job purpose/ key responsibilities

We are currently recruiting for an IT Service Engineer. You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Bellshill.

We are a proactively focused and exciting team with a high work ethic - you must be willing to go the extra mile. In reward, we keep a relaxed working environment and focus on our internal culture and rewarding our people.

Daily Responsibilities

  • Responsible for providing IT support via telephone and remote support software at a triage & 1st line support level to IMV customers.
  • Troubleshooting of IMV imaging equipment such digital x-ray applications and basic networking issues.
  • Logging service issues within our CRM system, sustaining a high level of communication at all levels.
  • Working to a fixed timescale, complying with our internal escalation process as required to ensure swift resolution for the customer if unable to resolve at stage one.
  • Providing a high level of customer service to a wide range of customers, including those with minimal IT knowledge.
  • Liaison with 3rd party vendors as required. Compliance with all Service processes.
  • Any site visits as required.

Education/ experience

  • Educated to HNC/HND level in a relevant technical or IT subject would be advantageous.
  • Previous networking experience in particular installing and debugging TCP/IP domain networks.
  • Previous customer facing experience
  • Knowledge of SAP or other CRM systems would be beneficial but not essential
  • French language skills would be advantageous not essential.

Competencies/ key characteristics

  • An open and flexible approach to customer service is a key attribute.
  • Ability to meet strict deadlines set by customers.
  • Good problem solver.
  • Enthusiasm to learn new skills.
  • Team player.
  • Good written and verbal communication skill.
  • Calm under pressure.
  • Willingness to travel.

Package: Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Private Healthcare (single cover); Flexitime

Applications to [email protected]  

Location: Bellshill, Scotland - with site visits as required Salary: Competitive Employment Type: Permanent
Apply Now

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