Hours: Monday – Friday; 38.5 hours per week
Job purpose/ key responsibilities
We are currently recruiting for an IT Service Engineer. You will have experience in a similar role and will be joining a highly motivated and dynamic team based in Bellshill.
We are a proactively focused and exciting team with a high work ethic - you must be willing to go the extra mile. In reward, we keep a relaxed working environment and focus on our internal culture and rewarding our people.
- Responsible for providing IT support via telephone and remote support software at a triage & 1st line support level to IMV customers.
- Troubleshooting of IMV imaging equipment such digital x-ray applications and basic networking issues.
- Logging service issues within our CRM system, sustaining a high level of communication at all levels.
- Working to a fixed timescale, complying with our internal escalation process as required to ensure swift resolution for the customer if unable to resolve at stage one.
- Providing a high level of customer service to a wide range of customers, including those with minimal IT knowledge.
- Liaison with 3rd party vendors as required. Compliance with all Service processes.
- Any site visits as required.
- Educated to HNC/HND level in a relevant technical or IT subject would be advantageous.
- Previous networking experience in particular installing and debugging TCP/IP domain networks.
- Previous customer facing experience
- Knowledge of SAP or other CRM systems would be beneficial but not essential
- French language skills would be advantageous not essential.
Competencies/ key characteristics
- An open and flexible approach to customer service is a key attribute.
- Ability to meet strict deadlines set by customers.
- Good problem solver.
- Enthusiasm to learn new skills.
- Team player.
- Good written and verbal communication skill.
- Calm under pressure.
- Willingness to travel.
Package: Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Private Healthcare (single cover); Flexitime
Applications to [email protected]