Location: Dublin, Ireland Salary: Competitive Employment Type: Permanent
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Location:

Dublin, Ireland

Job purpose/ key responsibilities

  • Ensure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X-ray imaging  markets
  • Provision of service back-up for customers including:
    • Diagnosis and repair of all customer ultrasound, X-ray and medical equipment
    • Repair and de-bug of PCBs to component level
    • IT network issue resolution
    • Site visits to customer premises
  • Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:
    • Update SAP processes
  • Ensure that service calls, where possible are kept within a 5 day turnaround time
  • Preform onsite repairs/ maintenance visits
  • Accurate Stock Management
  • Maintain and develop the BCF brand in the marketplace
  • Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement
  • General admin duties as required
  • Promote BCF values to all customers, clients and staff
  • Occasional overnight stays possible

Education/ experience

  • Relevant 3rd level education
  • Previous experience in a service environment, preferably in the medical industry
  • X-ray/PACS/DICOM/medical device equipment  experience advantageous
  • Good understanding of IT systems
  • Previous customer facing experience desirable

Competencies/ key characteristics

  • Excellent communicator
  • Dynamic individual who can multi-task
  • Constant improvement mind-set – aiming for “Highest & Best”
  • Open and flexible approach
  • “Can do” Attitude
  • Ability to work to tight deadlines

Package:

Competitive base salary; Profit Related Bonus; Company Pension Scheme; 25 days annual leave

Applications to [email protected]

Location: Dublin, Ireland Salary: Competitive Employment Type: Permanent
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